Privacy policy

This policy explains how information is handled when you visit Eli’s website or use the Eli app. Eli is an AI companion for Bible study, prayer, and reflection. Questions about this policy can be sent to support@geteli.app.

1. Information you provide

The app processes account or device identifiers, preferences such as your name, language and faith tradition, messages, prayer requests, and other content you choose to share. Voice conversations involve processing your microphone audio and creating conversation transcripts. Your messages may reveal sensitive information, including religious beliefs, health concerns, or details about other people. Share only information you are comfortable having processed for these features.

2. Technical and usage information

Hosting and app services may process IP addresses, device and app information, usage events, purchase status, and diagnostic reports to deliver the service, manage access, understand usage, and investigate errors. This landing page does not include an advertising tracker, analytics script, or signup form. Hosting providers may still keep request and security logs.

3. How information is used

Information is used to respond to your questions, provide voice conversations, display conversation history, personalize your experience, manage subscriptions where available, provide support, and maintain service security and reliability. AI processing requires sending relevant conversation content to service providers. Eli asks for AI consent before voice calls; microphone access also requires your device’s permission.

4. Service providers and disclosures

Eli uses third-party service providers to operate the app. Depending on the feature you use, information is shared with these categories of providers:

• Hosting, database, and authentication: account identifiers, preferences, messages, prayer requests, and conversation records to store your information and provide access to the service.
• AI processing: messages, prayer requests, relevant conversation history, and preferences to generate responses and personalize conversations.
• Voice connectivity and speech processing: microphone audio, transcripts, generated speech, and connection information to transcribe speech and deliver spoken conversations.
• Analytics and diagnostics: device and app information, identifiers, usage events, and error reports to understand usage and investigate reliability problems, where these services are enabled.
• Notifications: device notification tokens and delivery information to send notifications when enabled.
• Purchase management and attribution: purchase receipts, subscription status, identifiers, and relevant installation or usage events to manage access and measure acquisition, where enabled.

AI and voice features involve processing by external services, rather than solely on your device. Microphone permission and consent to AI processing are separate choices. You can decline the AI consent request or withdraw consent in the app’s settings. Avoid including sensitive details about yourself or other people that are unnecessary for your request.

Information may also be disclosed when required by law or necessary to protect users and the service. Processing may take place outside your country, where different privacy laws apply.

5. Storage and retention

Conversation transcripts and app records are stored to support conversation history and the features you use. Ending a voice call, withdrawing AI consent, or uninstalling the app does not automatically delete previously stored information. Audio processing and transcript storage are distinct: a stored transcript is a text record of a conversation.

To request deletion of your account or associated information, contact support@geteli.app. Specify whether your request concerns your account, conversation history, or particular content; do not send your password. We may need to verify your identity before acting on a request. Contact us through the same address for information about retention and any records that must be retained under applicable law.

6. Your choices and requests

You can control microphone permission in your device settings and change AI consent in the app. Withdrawing permission prevents future use of the affected feature; it does not automatically delete earlier records. To request access, correction, or deletion of your information, or to raise a privacy concern, contact support@geteli.app. We may need to verify your request. Applicable law may provide additional rights or allow you to contact your local privacy authority.

7. Children and sensitive information

If you believe a child has provided personal information inappropriately, please contact us. Avoid sharing another person’s identifying or sensitive information unless you have permission.

8. Security

No online service can guarantee complete security. Use care when sharing personal information, and contact us if you suspect unauthorized access to your information.

9. Changes and contact

Updates will appear on this page with a revised date. Material changes to data use will be communicated as required, and additional consent will be requested where needed. Contact: support@geteli.app.